Discover The Big Book of Customer Service Training Games (Management & Leadership) by Peggy Carlaw.
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Details & Genres
Customer ServiceBusinessWork BusinessCsTrainingManagement BusinessCustomer Support Business
Peggy Carlaw is a writer and avid reader based in the Pacific Northwest. Before pursuing writing full-time, they spent over a decade working in education. When not working on their next book, Peggy Carlaw can usually be found hiking with their dog or trying out new coffee shops in their neighborhood.
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Thomas GomezMarch 19, 2024
I have mixed feelings about this one. It had some good moments, but the overall plot felt a bit disjointed in the second half. A generous 3 stars.
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Nancy AllenApril 02, 2024
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Dorothy GreenOctober 09, 2025
Took me a few chapters to get into it, but it was worth it. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Barbara ThomasJuly 28, 2025
Good, but not quite perfect. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Amanda WhiteMay 30, 2025
Finished it in a couple of days. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Worth the time and money.
Margaret JohnsonDecember 09, 2024
A solid read. I liked the main character, though some of the side plots were just okay. I'd probably recommend it to a friend.
Andrew RodriguezSeptember 22, 2025
Honestly one of the better books I've read lately. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Anthony GomezJuly 28, 2025
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. A solid 5/5 for me.
Stephanie MooreMay 17, 2024
Not bad, but not my favorite. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. Probably won't read it again, but it was an okay way to pass the time.
Nancy EdwardsJanuary 19, 2024
Finished it in a couple of days. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Would probably read it again at some point.
Laura RodriguezMarch 17, 2025
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Karen NguyenMarch 18, 2025
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Steven KingApril 17, 2024
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Will be looking for more from this author.
Christopher RobinsonJuly 29, 2024
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. Glad I picked this up.
Linda WrightMarch 02, 2024
I liked it for the most part. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Betty ReyesMay 20, 2025
I liked it for the most part. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Nicholas EdwardsJuly 16, 2025
A very satisfying read. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Cynthia EvansMay 25, 2024
Honestly one of the better books I've read lately. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
Barbara LewisJanuary 21, 2024
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Karen GarciaApril 11, 2025
A solid read. It held my attention, even if a few things were a little predictable. I'd probably recommend it to a friend.
Cynthia RiveraNovember 26, 2025
An average read for me. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. Just right down the middle.
Betty TaylorSeptember 20, 2025
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Rebecca AllenDecember 18, 2025
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Gary ReyesApril 30, 2025
Not bad, but not my favorite. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. Just right down the middle.
Joseph NelsonJanuary 13, 2024
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
John LopezMarch 09, 2025
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Would probably read it again at some point.
Thomas CruzMay 07, 2025
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Paul TurnerFebruary 12, 2024
Really enjoyed this one. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Michelle BrownSeptember 02, 2024
Took me a few chapters to get into it, but it was worth it. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
James YoungSeptember 15, 2025
I was pleasantly surprised. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Nancy MitchellSeptember 24, 2024
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Glad I picked this up.
William ScottJuly 10, 2025
Finished it in a couple of days. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Carol TorresJuly 15, 2024
Good, but not quite perfect. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Elizabeth JacksonJanuary 26, 2024
Glad someone recommended this to me. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Kimberly WilliamsMay 28, 2025
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Lisa CollinsApril 30, 2025
Such a great read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Will be looking for more from this author.
John EdwardsJuly 24, 2025
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Carol AdamsFebruary 23, 2025
It was okay. It had some good moments, but the overall plot felt a bit disjointed in the second half. It's fine if you have nothing else to read.
David WhiteJune 28, 2025
Pretty good overall. It held my attention, even if a few things were a little predictable. I'd probably recommend it to a friend.
George SmithJanuary 21, 2025
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
Stephanie MooreAugust 07, 2024
I liked it for the most part. Interesting premise and executed fairly well. Just a few slow chapters here and there. Still a good book.
Donald WilliamsSeptember 09, 2025
I liked it for the most part. It held my attention, even if a few things were a little predictable. Not bad at all.
Charles MartinezMarch 07, 2025
Took me a few chapters to get into it, but it was worth it. I liked the main character, though some of the side plots were just okay. Not bad at all.
Donna DiazMay 24, 2024
A very satisfying read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Would probably read it again at some point.
Elizabeth HarrisJune 05, 2025
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Glad I picked this up.
Margaret BrownOctober 05, 2025
Honestly one of the better books I've read lately. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
Nicholas NelsonMarch 13, 2024
A very satisfying read. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Patricia DiazFebruary 21, 2025
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Glad I picked this up.
Laura HarrisJuly 16, 2024
It was okay. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. It's fine if you have nothing else to read.
Charles WalkerFebruary 12, 2025
An average read for me. It had some good moments, but the overall plot felt a bit disjointed in the second half. It's fine if you have nothing else to read.
Michelle GarciaAugust 14, 2024
Pretty good overall. Interesting premise and executed fairly well. Just a few slow chapters here and there. I'd probably recommend it to a friend.
Sarah TurnerJune 10, 2024
Good, but not quite perfect. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Cynthia MillerJuly 07, 2024
Honestly one of the better books I've read lately. I got really invested in the main character's journey. Everything just clicked for me. A solid 5/5 for me.
Mary ScottDecember 22, 2024
Glad someone recommended this to me. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Andrew RiveraDecember 02, 2024
Took me a few chapters to get into it, but it was worth it. The middle dragged a tiny bit, but the ending totally made up for it. Still a good book.
Edward MitchellJanuary 27, 2025
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Amanda MillerAugust 20, 2025
Honestly one of the better books I've read lately. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Edward MitchellJanuary 09, 2025
An average read for me. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. Might work better for someone else, just wasn't completely for me.
Michelle EdwardsFebruary 17, 2024
I liked it for the most part. It held my attention, even if a few things were a little predictable. A solid 4 stars from me.
Betty RiveraApril 18, 2025
Took me a few chapters to get into it, but it was worth it. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
Paul TurnerMay 15, 2024
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Andrew YoungSeptember 05, 2025
Such a great read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Karen MartinezMay 06, 2025
Honestly one of the better books I've read lately. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Sarah ThomasSeptember 18, 2024
An average read for me. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. Probably won't read it again, but it was an okay way to pass the time.
Thomas LeeAugust 23, 2024
Such a great read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Would probably read it again at some point.
George SmithJuly 19, 2025
Such a great read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Rebecca RobinsonApril 09, 2025
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Thomas CruzSeptember 07, 2025
I liked it for the most part. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Mark NelsonApril 25, 2025
It was okay. The writing was fine, but I didn't feel very connected to the characters. They felt a bit flat. A generous 3 stars.
Steven ScottSeptember 21, 2024
Glad someone recommended this to me. I got really invested in the main character's journey. Everything just clicked for me. A solid 5/5 for me.
Ashley EdwardsMay 19, 2024
Took me a few chapters to get into it, but it was worth it. The middle dragged a tiny bit, but the ending totally made up for it. I'd probably recommend it to a friend.
Donald WhiteJanuary 09, 2024
Finished it in a couple of days. I loved how the story unfolded. It kept me guessing without being too confusing. Will be looking for more from this author.
Robert ParkerAugust 03, 2025
A solid read. The middle dragged a tiny bit, but the ending totally made up for it. A solid 4 stars from me.
Steven RobertsJuly 28, 2024
Honestly one of the better books I've read lately. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Michael NguyenJuly 12, 2024
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Laura PhillipsAugust 29, 2025
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
Emily BrownAugust 14, 2025
Finished it in a couple of days. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Will be looking for more from this author.
Kenneth MartinOctober 10, 2024
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
Nicholas ScottJuly 23, 2024
I was pleasantly surprised. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
George EdwardsApril 16, 2024
I liked it for the most part. It held my attention, even if a few things were a little predictable. Enjoyable weekend read.
Michelle MartinezAugust 20, 2025
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
Anthony ClarkFebruary 24, 2025
A very satisfying read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Worth the time and money.
Matthew CampbellOctober 28, 2024
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Glad I picked this up.
Barbara ThomasAugust 03, 2025
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
Gary HallMarch 09, 2024
Pretty good overall. It held my attention, even if a few things were a little predictable. Still a good book.
James HernandezJanuary 17, 2025
Really enjoyed this one. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Matthew JonesMarch 26, 2024
Glad someone recommended this to me. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Michelle EdwardsAugust 18, 2024
A very satisfying read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Glad I picked this up.
Kimberly WilliamsMarch 27, 2025
It was okay. It felt a bit repetitive in the middle. Could have been shorter. Probably won't read it again, but it was an okay way to pass the time.
Sarah ThomasApril 26, 2024
A very satisfying read. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
Susan MitchellDecember 26, 2024
Finished it in a couple of days. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Amanda GarciaJuly 15, 2024
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Definitely recommend it if you like this genre.
Linda BrownAugust 01, 2025
Honestly one of the better books I've read lately. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Lisa MitchellFebruary 16, 2025
I liked it for the most part. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. I'd probably recommend it to a friend.
Paul JonesFebruary 07, 2024
Really enjoyed this one. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Barbara YoungNovember 05, 2024
Really enjoyed this one. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Glad I picked this up.
Amanda MillerMay 14, 2025
Not bad, but not my favorite. Some parts were interesting, while others were a bit of a slog to get through. Just right down the middle.
Sandra GomezMarch 09, 2024
Good, but not quite perfect. The middle dragged a tiny bit, but the ending totally made up for it. Still a good book.
Michelle BrownFebruary 20, 2025
Really enjoyed this one. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Definitely recommend it if you like this genre.
Donna HarrisJanuary 07, 2025
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
Andrew RodriguezApril 20, 2025
Not bad, but not my favorite. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. A generous 3 stars.
Margaret JohnsonMarch 26, 2025
Took me a few chapters to get into it, but it was worth it. Interesting premise and executed fairly well. Just a few slow chapters here and there. Enjoyable weekend read.
Barbara TaylorFebruary 20, 2025
Pretty good overall. The middle dragged a tiny bit, but the ending totally made up for it. A solid 4 stars from me.
Eric TurnerApril 07, 2024
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Andrew NelsonAugust 11, 2025
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Will be looking for more from this author.
Richard BakerSeptember 19, 2025
Really enjoyed this one. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
Matthew GreenNovember 23, 2025
Such a great read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Worth the time and money.
Matthew WilliamsApril 05, 2025
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Would probably read it again at some point.
George EdwardsMay 19, 2025
Finished it in a couple of days. I loved how the story unfolded. It kept me guessing without being too confusing. Worth the time and money.
Donna DavisDecember 27, 2024
A very satisfying read. I got really invested in the main character's journey. Everything just clicked for me. Worth the time and money.
Christopher AndersonJune 09, 2025
Such a great read. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Sharon WalkerNovember 21, 2024
Honestly one of the better books I've read lately. I loved how the story unfolded. It kept me guessing without being too confusing. A solid 5/5 for me.
Edward MitchellOctober 15, 2024
A solid read. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Enjoyable weekend read.
Susan ThompsonAugust 15, 2025
Finished it in a couple of days. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
Laura ParkerDecember 05, 2025
I was pleasantly surprised. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Definitely recommend it if you like this genre.
Andrew ReyesJuly 29, 2025
I was pleasantly surprised. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Sharon LeeDecember 05, 2024
Such a great read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Jennifer WrightMarch 02, 2025
A solid read. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Mark WalkerSeptember 14, 2024
A very satisfying read. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Worth the time and money.
Steven ScottNovember 24, 2024
I liked it for the most part. It held my attention, even if a few things were a little predictable. Still a good book.
Eric ClarkJanuary 05, 2025
A very satisfying read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. A solid 5/5 for me.
Barbara HernandezSeptember 14, 2024
Glad someone recommended this to me. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Will be looking for more from this author.
Joseph RamirezNovember 01, 2025
Such a great read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Rebecca AllenNovember 15, 2024
Such a great read. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Donald GomezMarch 11, 2024
I was pleasantly surprised. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Would probably read it again at some point.
Emily TaylorJanuary 20, 2025
Finished it in a couple of days. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
Michael ParkerNovember 17, 2024
An average read for me. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. A generous 3 stars.
Joseph DavisJune 02, 2025
Really enjoyed this one. I loved how the story unfolded. It kept me guessing without being too confusing. Definitely recommend it if you like this genre.
Joseph MitchellMarch 27, 2024
A very satisfying read. I loved how the story unfolded. It kept me guessing without being too confusing. Will be looking for more from this author.
Jessica TurnerJanuary 08, 2024
A solid read. Interesting premise and executed fairly well. Just a few slow chapters here and there. Still a good book.
Nicholas RodriguezJune 16, 2025
A very satisfying read. It has a good balance of dialogue and description. Everything felt like it moved at the right speed. Will be looking for more from this author.
William GonzalezMarch 20, 2025
Honestly one of the better books I've read lately. I got really invested in the main character's journey. Everything just clicked for me. Definitely recommend it if you like this genre.
Kimberly TorresJune 20, 2025
Glad someone recommended this to me. I got really invested in the main character's journey. Everything just clicked for me. A solid 5/5 for me.
Edward CruzSeptember 02, 2025
Finished it in a couple of days. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. Worth the time and money.
Kimberly CollinsSeptember 15, 2024
Good, but not quite perfect. I liked the main character, though some of the side plots were just okay. A solid 4 stars from me.
Richard RobertsJuly 28, 2024
A solid read. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. I'd probably recommend it to a friend.
Steven WhiteFebruary 20, 2025
I liked it for the most part. Interesting premise and executed fairly well. Just a few slow chapters here and there. Still a good book.
Edward CruzOctober 09, 2024
Honestly one of the better books I've read lately. I loved how the story unfolded. It kept me guessing without being too confusing. Would probably read it again at some point.
Mary ScottJanuary 15, 2024
I have mixed feelings about this one. The pacing was a bit slow and I found myself skimming a few pages. It wasn't terrible, just okay. Might work better for someone else, just wasn't completely for me.
Rebecca PhillipsSeptember 04, 2025
Took me a few chapters to get into it, but it was worth it. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Enjoyable weekend read.
Mary ScottFebruary 29, 2024
A solid read. The middle dragged a tiny bit, but the ending totally made up for it. Still a good book.
Paul GonzalezJanuary 02, 2025
Glad someone recommended this to me. The pacing was spot on and the characters felt real. I didn't find myself getting bored at any point. A solid 5/5 for me.
Andrew WalkerFebruary 23, 2025
Good, but not quite perfect. It held my attention, even if a few things were a little predictable. Enjoyable weekend read.
Amanda GarciaMay 22, 2025
Pretty good overall. The middle dragged a tiny bit, but the ending totally made up for it. Still a good book.
Mary TurnerAugust 25, 2024
Finished it in a couple of days. I got really invested in the main character's journey. Everything just clicked for me. Glad I picked this up.
Barbara RiveraSeptember 13, 2025
Really enjoyed this one. The writing style is very engaging. It’s easy to follow but still has a lot of depth. Will be looking for more from this author.
Margaret BrownApril 20, 2025
Took me a few chapters to get into it, but it was worth it. The middle dragged a tiny bit, but the ending totally made up for it. Enjoyable weekend read.
Michelle MartinezJuly 28, 2025
Took me a few chapters to get into it, but it was worth it. Writing is good, just wish there was a bit more depth in certain parts. Still kept my attention though. Not bad at all.
Steven GomezNovember 14, 2025
Such a great read. The author did a great job wrapping everything up at the end. No weird plot holes left behind. Worth the time and money.
