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Showing results for "It Service Management"

Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book

Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book

Brady Orand
Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives

Measuring ITSM: Measuring, Reporting, and Modeling the IT Service Management Metrics that Matter Most to IT Senior Executives

Randy A. Steinberg
Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children: Making Shoes for the Cobbler's Children

Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children: Making Shoes for the Cobbler's Children

Charles T. Betz
ITIL & ITSM QuickStart Guides: The Simplified Beginner's Guides to ITIL & IT Service Management (ITIL, ITIL Foundation, ITIL, IT Service Management)

ITIL & ITSM QuickStart Guides: The Simplified Beginner's Guides to ITIL & IT Service Management (ITIL, ITIL Foundation, ITIL, IT Service Management)

ClydeBank Technology
ITSM QuickStart Guide: The Simplified Beginner's Guide to IT Service Management

ITSM QuickStart Guide: The Simplified Beginner's Guide to IT Service Management

ClydeBank Technology
IT Service Management Based on ITIL® V3 - A Pocket Guide (English version) (ITSM Library)

IT Service Management Based on ITIL® V3 - A Pocket Guide (English version) (ITSM Library)

Van Haren Publishing
Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure

Architecting ITSM: A Reference of Configuration Items and Building Blocks for a Comprehensive IT Service Management Infrastructure

Randy A. Steinberg
Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives

Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives

Randy Steinberg
Metrics for IT Service Management

Metrics for IT Service Management

Peter Brooks
Foundations of IT Service Management: based on ITIL (English version)

Foundations of IT Service Management: based on ITIL (English version)

Jan Van Bon
The Practical Guide To World-Class IT Service Management

The Practical Guide To World-Class IT Service Management

Kevin J. Smith
Foundations of IT Service Management: The ITIL v3 Foundations Course in a Book

Foundations of IT Service Management: The ITIL v3 Foundations Course in a Book

Brady Orand
Learning ServiceNow: Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

Learning ServiceNow: Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

Tim Woodruff
Implementing ITSM: From Silos to Services: Transforming the IT Organization to an IT Service Management Valued Partner

Implementing ITSM: From Silos to Services: Transforming the IT Organization to an IT Service Management Valued Partner

Randy A. Steinberg
ItSMF Planning to Implement Service Management Pocket Book

ItSMF Planning to Implement Service Management Pocket Book

ItSMF - The IT Service Management Forum
Learning ServiceNow: Administration and Development on the Now Platform, to Manage and Automate Your IT Service Management Processes

Learning ServiceNow: Administration and Development on the Now Platform, to Manage and Automate Your IT Service Management Processes

Tim Woodruff
IT Service Management for Newbies: Expert Guidance for Beginners (ITSM Book 1)

IT Service Management for Newbies: Expert Guidance for Beginners (ITSM Book 1)

William Edwards
ITSM for Leaders: A leader's guide to understanding IT Service Management

ITSM for Leaders: A leader's guide to understanding IT Service Management

Jeffrey Tefertiller
The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management

The ITSM Process Design Guide: Developing, Reengineering, and Improving IT Service Management

Donna Knapp